Terms and Conditions

Terms and Conditions 

Products 

All our products are handmade, hand-cut, hand-labeled & packed by us, therefore, size, shape and design may vary from product to product. All our products are subject to availability, and we cannot guarantee that items will be in stock. We manage our stock levels online, however, in the unlikely event your order is out of stock we will contact you to make you aware, you will have the choice to wait for the new batch, make another choice or accept a refund. 

We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change. 

Product Descriptions  

We at The Whitstable Soap Co are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product. 

CPSR Certification 

All products have been certified by ‘Cosmetic Safety Consultants Ltd’ on behalf of The Whitstable Soap Co. Who have confirmed that all products comply with regulation (EC) no. 1223/2009 of the European Parliament. Returns We love our soaps and we hope you will too. We check, inspect and hand pack all items ourselves before shipping to make sure they’re perfect.  If for any reason you are unhappy then please let us know by emailing us on info@thewhitstablesoapco.com and we will be very happy to assist you. 

Lost or stolen packages: We use Royal Mail to deliver our packages, please allows 14 days from the date of your shipping confirmation for your parcel to arrive. If you believe your order has been lost then please email info@thewhitstablesoapco.com and we will investigate what’s gone wrong. 

We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer. 

UK Shipping – all prices are approximate. 

Standard Delivery: (dispatched within 3-5 working days) 

Up to 250g = £2.05  

Up to 750g = £2.65